TERMS OF SERVICE / COVID-19

Terms of Service / COVID-19

Simply T&Cs

We offer the very best services in our field. We never settle for second best, and always have your satisfaction as our top priority. It’s who we are, and we are proud of it. 
We care about you and your belongings, we want to make your removal as stress free and simple as possible.

All bookings with Simply Moved Ltd are subject to our Terms and Conditions. They are available here for your information and should be read before making any booking.

Terms of Service

Introduction These conditions explain the rights, obligations, and responsibilities of all parties to this Agreement.
Where we use the word ‘You’ or ‘Your’ it means the Customer: ‘We’, ‘Us’ or ‘Our’ means the Remover.
These terms and conditions can be varied or amended subject to prior written agreement.
In Clauses 8, 9, 10, and 11 We limit or exclude Our liability for loss and damage.
We recommend You arrange insurance to cover Your goods or premises.
We are able to arrange insurance for Your benefit upon request. This insurance will be separate from this contract and subject to the terms and conditions of the policy.

1. Our Quotation
1.1 Our quotation, unless otherwise stated, does not include premium insurance, cancellation or postponement waivers, a late access waiver,  customs duties, port charges including (but not limited to) demurrage, inspections, or any fees, or taxes payable to government bodies or agencies. 1.2 Our Quotation is valid for twenty-eight days from the date of issue. Unless already included in Our Quotation, reasonable additional charges will apply in the following circumstances: 1.2.1 If the work does not commence within twenty-eight days of acceptance; 1.2.2 Where We have given You a price including redelivery from store within Our Quotation and the re-delivery from store has not taken place within six months from the date of the issue of the quotation; 1.2.3 Our costs change because of currency fluctuations, changes in taxation, freight, fuel, ferry or toll charges beyond our control. 1.2.4 The work is carried out on a Saturday, Sunday, or Public Holiday or outside normal hours (08.00-18.00hrs) at your request. 1.2.5 We have to collect or deliver goods at Your request above the ground floor and first upper floor. 1.2.6 If You or Your agents request collection or access to Your goods whilst they are in store; 1.2.7 We supply any additional services, including moving or storing extra goods not submitted on original inventory list (as per 1.2.12 )
(These conditions apply to such work). 1.2.8 The entrance or exit to the premises, stairs, lifts or doorways are inadequate for free movement of the goods without mechanical equipment or structural alteration, or the approach, road or drive is unsuitable for our vehicles and/or containers to load and/or unload within 20 metres of the doorway.
1.2.9 We have to pay parking or other fees or charges (including fines where you have not arranged agreed suspension of parking restrictions) in order to carry out services on Your behalf. For the purpose of this Agreement parking fines for illegal parking, caused by Our negligence, are not fees or charges and You are not responsible for paying them unless access conditions were not highlighted by you, in which case You will be responsible for any fines or tickets out of our control. 1.2.10 There are delays or events outside Our reasonable control which increase or extend the resources or time allowed to complete the agreed work. 1.2.11 We agree in writing to increase Our limit of liability set out in Clause 8.1 prior to the work commencing; 1.2.12 Where an inventory is supplied, We reserve the right to increase your quoted price (payable on the day before unloading takes place) or provide removal for listed items only. should any additions cause any vehicle to become overweight in regards to transport law (Section 54) an additional will be added subject to time/distance and is at the companies discretion to sanction. In the event of missing items a complete inventory list is the customers responsibility 1.3 You agree to pay any reasonable charges arising from the above circumstances.
1.4 If your inventory has been submitted via our online quotation form and no home visit has been arranged, You are responsible for disclosing any non standard restrictions in relation but not limited to: Parking restrictions, Lift access, access distance greater than 20m etc, failure to disclose this type of information via the designated section of the online quote form will be viewed as a deliberate attempt to mislead the quotation process and may increase your original quotation which will incur additional costs payable on the day, The manager on duty decision will be final.

2 Work not included in the quotation
2.1 Unless agreed by us in writing, we will not: 2.1.1 Dismantle or assemble furniture of any kind 2.1.2 Disconnect, re-connect, dismantle or re-assemble appliances where they are not a standard fixing (standard is defined as not needing special tools/equipment or expertise, fixtures, fittings. 2.1.3 Take up or lay fitted floor coverings. 2.1.4 Move items to or from a loft. 2.1.5 Move or store any items excluded under Clause 4. 2.1.6 Dismantle or assemble garden furniture and equipment including, but not limited to: sheds, greenhouses, garden shelters, outdoor play equipment including trampolines or child play equipment, satellite dishes, or move paving slabs, planters and the like. 2.2 Our staff are not authorised or qualified to carry out such work. We recommend that a properly qualified person is separately employed by You to carry out these services.

3 Your responsibility
It will be Your responsibility to: 3.1 Pack Your possessions into closed Boxes/Cartons and ensure they are secured with adequate tape to seal should You opt to pack yourself. We do not recommend using open boxes or single wall boxes, as these do not offer adequate protection for contents and are prone to becoming misshapen or damaged in transit. 3.1a Your Failure to pack Your possessions correctly voids any and all insurance in regards to boxed items. 3.1b Failure to ensure Your possessions are packed and ready for Your removal to take place could void Your booking if it is deemed that the removal is unable to take place. Our duty manager will take photos to provide the directors before any final decision is made. (Standard terms and conditions will apply). 3.1c Where items are loose and not packed, these will not be moved by Us and will be left in place for You to arrange alternative transport for. 3.1d Failure to be ready to move and a delay in the agreed start time could result in us not being able to load your possessions efficiently, under this circumstance if loading exceeds the time of 14:00 Our standard time waiver will become active (as per Section 23) 3.1e Any tools/fixtures/fittings including bolts, screws, nails or clips removed from disassembled furniture will be given to You in order for safe keeping, these will be required if and when reassembly takes place. 3.1.1 Arrange adequate insurance cover for the goods submitted for removal transit and/or storage, against all insurable risks as Our liability is limited under clauses 8.1 and 8.2. 3.1.2 Obtain at Your own expense, all documents, permits, permissions, licences, customs documents necessary for the removal to be completed. 3.1.3 Pay for any parking or meter suspension charges incurred by Us in carrying out the work. 3.1.4 Be present or represented throughout the collection and delivery of the removal. 3.1.5 Where We provide You with inventories, receipts, waybills, job sheets or other relevant documents You will ensure that they are signed by You or Your authorised representative as confirmation of collection or delivery of the Goods. 3.1.6 Take all reasonable steps to ensure that nothing that should be removed is left behind and nothing is taken away in error. 3.1.7 Arrange proper protection for goods left in unoccupied or unattended premises, or where other people such as (but not limited to) tenants or workmen are, or will be present. 3.1.8 Prepare adequately and stabilise all appliances or electronic equipment prior to their removal. 3.1.9 Empty, properly defrost and clean refrigerators and deep freezers, Units should be left for a minimum of 3 hours before turning on after a removal has taken place, failure to wait until turning a refrigerated unit on could cause damage of which We are not liable. We are not responsible for the contents of any fridge or freezer. 3.1.10 Ensure that all domestic and garden appliances, including but not limited to washing machines, dish washers, hose pipes, petrol lawn mowers are clean and dry and have no residual fluid left in them, We are not responsible for any residue/liquid etc that is transferred to surfaces during a removal; where We provide FREE standard disconnection and/or reconnection of washing machine or dishwasher, You understand that this is completed without warranty or insurance, it is advised that You check the installation before use of the items. 3.1.11 Provide Us with a correct and up to date contact address and telephone number during removal transit and/or storage of goods. 3.1.12 Arrange appropriate transport, storage or disposal of goods listed in clause 4 3.2 Other than by reason of Our negligence or breach of contract, We will not be liable for any loss or damage, costs or additional charges that may arise from failure to discharge these responsibilities.

4 Goods not to be submitted for removal or storage
4.1 Unless previously agreed in writing by a director or other authorised company representative, the following items must not be submitted for removal or storage and will under no circumstances be moved or stored by Us. The items listed under 4.1.1 below may present risks to health and safety and of fire. Items listed under 4.1.2 to 4.1.7 below carry other risks and You should make Your own arrangements for their transport and storage. 4.1.1 Potentially dangerous, damaging or explosive items, including gas bottles, aerosols, solvents, paints, firearms and ammunition. 4.1.2 Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, mobile telephones, portable media and computing devices, stamps, coins, or goods or collections of any similar kind. 4.1.3 Goods likely to encourage vermin or other pests or to cause infestation or contamination. 4.1.4 We shall notify you in writing as soon as practicable if any of the Goods, are in Our opinion hazardous to health, dirty or unhygienic or likely to attract vermin or pests and under what conditions we would be prepared to accept such Goods or whether we refuse to accept them. Should we refuse to accept the goods We will have no liability to You. 4.1.5 Perishable items and/or those requiring a controlled environment. 4.1.6 Any animals, birds, fish, reptiles or plants. 4.1.7 Goods which require special licence or government permission for export or import. 4.1.8 Under no circumstances will Prohibited or stolen goods, drugs or pornographic material be moved or stored by Us. 4.2 If You submit such goods without Our knowledge We will make them available for Your collection and if You do not collect them within a reasonable time We may apply for a court order to dispose of any such goods found in the consignment. You agree to pay Us any charges, expenses, damages, legal costs or penalties reasonably incurred by Us in disposing of the goods.

5 Ownership of the goods
5.1 By entering into this Agreement, you guarantee that: 5.1.1 The goods to be removed and/or stored are Your own property, or the goods are Your property free of any legal charge; or 5.1.2 You have the full authority of the owner or anyone having a legal interest in them to enter into this Agreement and You have made the owner fully aware of these terms and conditions prior to entering into this Agreement and that they have agreed to them. These Terms and Conditions have been approved in partnership with Hertfordshire Trading Standards under the Primary Authority Scheme BAR Model Terms & Conditions – Insurance version JANUARY 2014 5.1.3 If at any time following the implementation of this agreement to its termination another person has or obtains an interest in the goods You will advise Us of their name and address in writing immediately. 5.1.4 You will provide a full indemnity and pay Us in respect of any claim for damages and/or costs brought against Us if either statement made in 5.1.1 or 5.1.2 is untrue. 5.1.5 If You wish to transfer responsibility of this Agreement to a third party You will advise Us in writing giving Us their full name and address. We will issue a new agreement to them. Our Agreement with You will remain in force until We have received a signed agreement from the third party.

6 Charges if You postpone or cancel a booking
6.1 If You postpone or cancel this Agreement, there are different outcomes based upon the activation or non activation of our cancellation waiver.
With our cancellation waiver in place, you are able to change the date of your move to another of our available dates or take a full refund, subject to the below requirements.
Should our cancellation waiver not be active, We reserve the right to charge your deposit and a reasonable postponement or cancellation fee according to how much notice is given as set out below at 6.1.1a – 6.1.4. “Working days” refer to the normal working week of Monday to Friday and excludes weekends and Public Holidays.

6.1.1a - WITH our cancellation waiver active:
 More than 7 days inclusive before your booking balance and deposit refundable if we cannot accommodate your new chosen date.
Less than 7 days inclusive before Your booking date, your deposit will be non refundable, however your balance will be refunded within 5 working days should we be unable to accommodate an available date for you.
Your Deposit can be moved to a different date which will utilise the waiver, however this can be paid and added to the new date once again should this be required.
PLEASE NOTE:
Due to unavoidable costs to staff, plan and accommodate Your move: cancelling on the day the work starts or at any time after the work commences, 100% of our charges including deposit and any active waivers will be non refundable if the move is cancelled even if the cancellation waiver is active.
*Should this be through no fault or choice of your own, full reasonable support including a written document will be provided to aid recovery of funds where possible and deemed necessary on our part.
Directors decision will be final.

6.1.1b WITHOUT our cancellation waiver active:
More than 10 working days before the removal was due to start: No charge. 6.1.2 Less than 10 working days inclusive before the removal was due to start: deposit plus not more than 50% of the removal charge. 6.1.3 Less than 5 working days before the removal was due to start: deposit plus not more than 60% of the removal charge. 6.1.4 Less than 3 working days before removal was due to start: deposit and not more than 85% of the removal charge. 6.1.5 Within 24 hours of the move taking place; deposit plus not more than 90% of the removal charge. 6.1.6 On the day the work starts or at any time after the work commences, 100% of our charges including deposit and any active waivers.
*Should this be through no fault or choice of your own, full reasonable support including a written document will be provided to aid recovery of funds where possible and deemed necessary on our part.
Directors decision will be final.

6.2 Cancellation/Postponement Waiver If offered, and paid for by You at the time of booking then We agree to waive the charges as stated in Clauses 6.1.1b, 6.1.2 & 6.1.3, 6.1.4, 6.1.5, 6.1.6
Our agreement to waive the charges is conditional upon the waiver and deposit being paid for in full AND, Simply Moved Ltd receiving written notice of Your intention to Cancel/Postpone no later than 17:00 hours on the preceding Working Day before Services commence. The Cancellation/Postponement charge will entitle You to only one Cancellation/Postponement per payment.
*Cancellation/Postponement waiver is NOT an insurance product.
Postponement and Cancellation fees are structured based upon the likelihood of the cancelled dates being able to be reallocated and/or booked elsewhere and as such protects the financial structure of the business as once a date slot is confirmed, other enquiries will have been turned away.

7 Payment
7.1 Unless otherwise agreed by Us in writing, payment is required by deposit of 30% of the total and full payment by cleared funds 7 days prior to your removal unless agreed otherwise where payment is due at the time of completing the removal or storage period (before unloading) In default of such payment We reserve the right to refuse to commence removal or storage until such payment is received. 7.2 In respect of all sums which are overdue to us, We will charge interest on a daily basis calculated at 4% per annum above the prevailing base rate for the time being of the Bank of England.

8 Our liability for loss or damage
Premium insurance is available upon request and is underwritten by Coversure Midlands Ltd. Premium insurance costs will be communicated upon request and will insure the full value of your possessions during loading and transport, up to the value of £10,000.
An access charge of an additional £250.00 will be payable on all claims made through premium insurance. It is Your responsibility to provide us with a list of your full inventory alongside the value of each individual item, 7 (Seven) days before your move is due to take place. Failure to provide an accurate inventory, including values, will invalidate any and all insurance purchased.
8.1 We do not know the value of Your goods, therefore through our included free standard insurance, We limit Our liability to a fixed limit per item. The amount of liability We accept under this agreement is reflected in Our charges for the work. If You wish Us to increase Our limit of liability per item You agree to pay a higher price for the work as stated in Condition 1.2.11 (Our Quotation). 8.2 Unless otherwise agreed in writing if we are negligent or in breach of contract We will pay You UP TO £40 per item (but not exceeding £10,000 in total.) This amount is estimated at Our discretion for items which are lost or damaged as a direct result of any negligence or breach of contract on Our part - Any payment made by Us to You is subject to a disparagement clause (known for clarity as 8.2 in this document) that agrees, once payment has been made to You following a damage claim that You have made, You will not disparage the Company or any of its officers, directors, or employees. To do so would be a breach of this contract and as such Subject to UK defamation law under the Defamation Act 2013.  8.3 For goods destined to, or received from a place outside the United Kingdom: 8.3.1 We will only accept liability for loss or damage (a) arising from Our negligence or breach of contract whilst the goods are in Our physical possession, or (b) whilst the goods are in the possession of others if the loss or damage is established to have been caused by Our failure to pack the goods to a reasonable standard where We have been contracted to pack the goods that are subject to the claim. We accept no liability should You arrange for delivery to be completed by utilising the services of another company whether We have packed your goods or not. 8.3.2 Where We engage an international transport operator, shipping company or airline to convey Your goods to the place, port or airport of destination, We do so on Your behalf and subject to the terms and conditions set out by that carrier. 8.3.3 If the carrying vessel/conveyance, should for reasons beyond the carrier’s control, fail to deliver the goods, or route them to a place other than the original destination, You may have limited recourse against the carrier depending upon the carriers particular terms and conditions of carriage, and You may be liable for General Average contribution (e.g. the costs incurred to preserve the vessel/conveyance and cargo) and salvage charges, or the additional cost of onward transmission to the place, port or airport of destination. These are insurable risks and it is Your responsibility to arrange adequate marine/transit insurance cover. 8.3.4 We do not accept liability for goods confiscated, seized, removed or damaged by Customs Authorities or other Government Agencies unless such confiscation, seizure, removal or damage arose directly as a result of Our negligence or breach of contract. 8.4 For the purposes of this Agreement an item is defined as: 8.4.1 The entire contents of a box, parcel, package, carton, or similar container; and 8.4.2 Any other object or thing that is moved, handled or stored by us. 8.4.3 We accept no responsibility for any flat pack furniture. Flat packed furniture, especially items constructed from particle board AKA 'wood chip' have a tendency for fixtures/ connections to split and for surfaces to chip. These items of furniture are moved at owners risk. If You require a furniture or item to be disassembled where there are no reassemble instructions you do so in the knowledge that the item will be reassembled to the best of our ability and that the team leader will make the final decision as to the finished assembly.
8.4.4 We accept no liability for items packed by owner (PBO) including any items placed into any storage facility by persons other than under instruction by Us - unless the duty manager deems the items to have been packed effectively and there is clear and obvious damage to the carton or stored item caused by Our negligence. (The duty manager has the authority and backing of the Directors to take photo/video evidence to protect our reputation and to provide as evidence in the event of any claim)
8.4.5 If We are responsible for causing damage to Your goods submitted for removal and/or storage, You must note this on the worksheet provided at the end of your move process or if discovered after the move process, within a reasonable time defined by Us as
24 hours. This is fundamental to the Agreement.
8.5 - We accept no liability for the following items:
Mirrored furniture, MDF furniture, Particleboard furniture, TVs / monitors / screens unless there is clear and obvious damage to the casing recorded on the day via our job sign off sheet.
Ornate frames or mirrors including gilt or plaster that HAVE NOT been packed by Us. Garden plants, pots or ornaments due to weather damage, age contributing to damage and/or corrosion.
Washing Machines that do not have transit bolts fitted.
Condenser Tumble Dryers, Fridges and Freezers that have not been emptied of water.
Should cover be required, We recommend additional insurance protection.
Where a claim is against agreed additional cover, made outside of the standard included cover, an excess charge of £250.00 is payable. 

9 Damage to premises or property other than goods
9.1 Because third party contractors or others are frequently present at the time of collection or delivery it is not always possible to establish who was responsible for loss or damage. therefore Our liability is limited as follows: 9.1.1 If we cause loss or damage to premises or property other than goods for removal as a result of our negligence or breach of contract, our liability shall be limited to £40.00 total as per Our standard liability terms unless additional insurance is arranged and paid for by You. 9.1.2 If We cause damage as a result of moving goods under Your express instruction, against our advice, and where moving the goods in the manner instructed is likely to cause damage, We shall not be liable. this includes placing white goods into position on linoleum flooring where there is the potential for the linoleum to pull or tear and become misshapen. 9.1.3 If We are responsible for causing damage to Your premises or to property other than goods submitted for removal and/or storage, You must note this on the worksheet or delivery receipt as soon as practically possible after the damage occurs or is discovered or in any event within a reasonable time defined by us as 
24 hours. This is fundamental to the Agreement.

10 Exclusions of liability
10.1 We shall not be liable for loss or damage caused by You the customer by unloading items without insurance in place to a property/loft/garage/garden etc.
By doing so any right to any claim will be waived due to it being impossible to state by who any damage was caused.
We shall not be liable for loss or damage caused by fire or explosion, unless we have been negligent in regards to fire safety or in breach of contract. It is Your responsibility to insure Your Goods. If You ask Us in writing to arrange insurance cover for You We will, provided You declare the full replacement value of Your Goods and pay the premium in advance. 10.2 We shall not be liable for delays in Your chain. Where required We reserve the right to carry out additional loads and unloads to ensure the completion of Your move. 10.2b We shall not be liable for failures to provide the services under this Agreement as a result of war, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war, terrorism, rebellion and/or military coup, Act of God, Pandemic or Epidemic (should either party have to cancel a booking then customer terms as per section 6 apply, in the unlikely event that the contractor (Simply Moved Ltd) are forced to cancel, every effort to rebook shall be made or a full refund provided, compensation will not be offered under any of the circumstances listed herein regardless of proximity to the move date, adverse weather, third party industrial action, re-scheduled sailing, departure or arrival times, port congestion, or other such events outside our reasonable control. 10.3 Other than as a result of Our negligence or breach of contract We will not be liable for any loss or damage as a result of: 10.3.1 Normal wear and tear, damage caused to plasterwork on walls or ceilings where reasonable care has been taken with the use of protective covers, or due to deterioration of said plasterwork due to age or build quality. 10.3.1b Leakage or evaporation or from perishable or unstable goods. This includes goods left within furniture or appliances. 10.3.2 Moth or vermin or similar infestation. 10.3.3 Cleaning, repairing or restoring unless We arranged for the work to be carried out. 10.3.4 Changes caused by atmospheric conditions such as dampness, mould, mildew, rusting, tarnishing, corrosion, or gradual deterioration unless directly linked to ingress of water. OR 10.3.5 For any goods in wardrobes, drawers or appliances, or in a package, bundle, carton (box), case or other container not both packed and unpacked by Us. 10.3.6 For electrical or mechanical derangement to any appliance, instrument, clock, computer or other equipment unless there is evidence of related external damage. 10.3.7 For any goods which have a pre-existing defect or are inherently defective. 10.3.8 For perishable items and/or those requiring a controlled environment. 10.3.9 Loss of structural integrity of furniture constructed of particle board resulting from crumbling of the board. (see 8.4.3) 10.3.10 For items referred to in Clause 4. 10.4 No employee of Ours shall be separately liable to you for any loss, damage, mis-delivery, errors or omissions under the terms of this Agreement. 10.5 Where goods are handed out from store Our liability will cease upon handing over the goods to You or Your authorised representative (see Clause 11.1 below). 10.6 We will not be liable for any loss or damage caused by Us or Our employees or agents in circumstances where: (a) there is no breach of this Agreement by Us or by any of Our employees or agents (b) such loss or damage is not a reasonably foreseeable result of any such breach.

11 Time limit for claims
11.1 If You or Your authorised representative collect the goods, We must be notified in writing of any loss or damage at the time the goods are handed to You or Your agent before You leave site. 11.2 For goods which We deliver, You must give Us detailed notice in writing of any loss and damage within 48 hrs of delivery by Us domestically and 7 days if delivered internationally. We may agree to extend this time limit by 24 hrs upon receipt of Your written request provided such request is received within the same time frames as above. Consent to such a request will not be unreasonably withheld.
11.3 Insurance of any kind is not provided for hourly rate contracts/removals or Man and Van services - the pricing of these services reflects this.

12 Delays in transit
12.1 Other than by reason of Our negligence or breach of contract, We will not be liable for delays in transit. 12.2 If through no fault of ours We are unable to deliver Your goods, We will take them into store. The Agreement will then be fulfilled and any additional service(s), including storage and delivery, will be at Your expense. 12.3 Any transit times quoted by Us are estimated and based upon information known to Us at the time. Transit times may vary due to a number of factors outside Our control including but not limited to availability, changes in sailing or departure dates made by the freight/shipping company, changes in the routes used by the freight/shipping company and port congestion. We will advise You of any material changes to the transit times as soon as We become aware. We will not be liable for any loss or damage incurred by You as a result of Us not being available due to existing bookings or delays in transit time unless directly attributable to Our negligence or breach of contract.

13 Our Right to Hold the Goods (lien)
“Lien” is the legal right of the remover to hold goods until the customer has paid all outstanding charges. We shall have a right to withhold and ultimately dispose of some or all of the goods if You fail to pay the charges and any other payments due under this or any other Agreement. (See also Clause 22). These include any charges that We have paid out on Your behalf. While We hold the goods You will be liable to pay all storage charges and other costs (including legal costs) reasonably incurred by Us in recovering Our charges and applying Our right of lien. These terms and conditions shall continue to apply.

14 Disputes
If there is a dispute arising from this Agreement, which cannot be resolved, either party may refer to an independent dispute resolution scheme.

15 Our right to sub-contract the work
15.1 We reserve the right to sub-contract some or all of the work. 15.2 If We sub-contract, then these conditions will still apply.

16 Route and method
16.1 We have the right to choose the method and route by which to carry out the work and the location in respect of storage. 16.2 Unless it has been specifically agreed otherwise in writing in our Quotation, other space/volume/capacity on Our vehicles and/or the container may be utilised for consignments of other customers.

17 Advice and information for International Removals
 We will use Our reasonable endeavours to provide You with up to date information to assist You with the import/export of Your goods. Information on such matters as national or regional laws and regulations which are subject to change and interpretation at any time is provided in good faith and is based upon existing known circumstances. It is Your responsibility to seek appropriate advice to verify the accuracy of any information provided.

18 Applicable law
Any dispute between us will be governed by the non-exclusive law and jurisdiction of the English or Scottish Courts. If you currently reside or are moving to a place outside the jurisdiction of the Courts of the United Kingdom, alternative laws or jurisdiction of local courts may apply subject to our written agreement prior to the work or services commencing.

19 Your forwarding address
19.1 If You instruct Us to store Your goods, You must provide a correct and up to date address and telephone number and notify Us if it changes. All correspondence and notices will be considered to have been received by You seven days after sending it by first class post to Your last address recorded by Us 19.2 If You do not provide an address or respond to Our correspondence or notices, We may publish such notices in a public newspaper in the area to or from which the goods were removed. Such notice will be considered to have been received by You seven days after the publication date of the newspaper. Note: If We are unable to contact you, We will charge you any costs incurred in establishing Your whereabouts.

 20 List of goods (inventory) on receipt
Whilst we appreciate that it would be challenging to list every single item being moved on an inventory, it is with the information provided by You, that Our system uses to calculate the specifics of the move, including: load times, team member allocation, vehicle size. Should your inventory differ significantly to that supplied in order to obtain Our quotation, We reserve the right to either: Increase the costs for the additional work or only move the original inventory as initially stated.
(Please note that an extra box or two or a lamp/ironing board etc will be considered acceptable/ additional large items of furniture would be considered extra).
The final decision will rest with the manager on duty and their decision is final.
Where we produce a list of Your goods (inventory) or a receipt and send it to You, it will be accepted as accurate unless You write to us within 7 days of the date of our sending.

21 Storage including revision of charges
A full inventory is required for all storage requests. Our online quotation form can be accepted as a full list. Should you not provide a full inventory including stated values for any and all items over £500, we accept no liability for any items in storage.
Should you undertake your own packing, as we do not know the value of the contents, we limit our liability to £20.00 per box.
Premium insurance is available upon request as per section 8.
We review our storage charges periodically. You will be given 30 days’ notice in writing of any increases.
21.0.01 Storage charges are payable in blocks of 4 (four) weeks and payable 4 weeks in advance. Notice of extensions to storage terms will be required no less than 7 (seven) days before the expiry of the initial term and payment to extend storage duration will become due 7 (seven) days before expiry and is payable in 4 (four) week blocks.
21.0.2 A minimum of 2 (two) weeks notice is required to vacate storage, where less or no notice is given, any charges will be payable before redelivery is arranged. 21.0.3 Booking a date to redeliver any items from storage to You by Us is subject to Our availability. We reserve the right to redeliver, utilising one or more vehicles and across multiple dates in order to ensure your items are delivered in a timely manner should our availability not allow us to deliver in one trip.
21.0.04 You may arrange for alternative forwarding of your goods subject to Our availability and a set access to storage charge of £400.00 - By arranging alternative transport of your goods, Our responsibility and accountability for ALL goods, ends once entry to storage has been provided.
21.0.05 all short term storage (up to 8 weeks) is offered at a discounted rate, We reserve the right to increase the cost of storage by no more than 25% for storage requirements after 8 weeks and periodically thereafter.
21.0.06 We reserve the right to utilise alternative specialist storage facilities should Our own be at maximum occupancy. Specialist storage will always be in a temperature controlled, secure, indoor environment where possible unless requested otherwise by You.

22 Our right to Sell or dispose of the Goods
If payment of Our charges relating to Your goods is in arrears, and on giving You three months’ notice, We are entitled to require You to remove Your goods from Our custody and pay all money due to Us. Access to items will only be provided once cleared funds are received from You by Us. If You fail to pay all outstanding amounts due to Us, after 3 months with no payment you waive all rights to the items and we will sell or dispose of some or all of Your stored goods without further notice. The cost of the sale or disposal will be charged to You. The net proceeds will be credited to Your account and any eventual surplus will be paid to You without interest. If the full amount due is NOT received, We will ALWAYS seek to recover the balance from You. This will be through the court where necessary. Agreement of these terms are fundamental to the agreement by Us to store Your goods and We accept no liability for any loss incurred by You for failure to keep up with payments of storage facilities.
Should you have trouble making payments, it is your responsibility to make Us aware so that we can remove your possessions from storage to avoid additional charges. We will not be responsible for forwarding any items unless We have an accepted forwarded quotation that is paid in full.

23 Time Waiting Waiver.
Simply Moved Ltd are pleased to offer 2 options when booking your removal.
A quotation that includes a time waiver and/or a cancellation waiver or
a quotation that excludes a time waiver / cancellation waiver.
A time / cancellation waiver charge will NOT be added to any quotation unless requested by You, the customer.
Time / Cancellation waiver details:
- We cover waiting time from our arrival time until 14:00 or Our arrival at the unload address (these are the typical times delays occur).
Additional hourly charges are capped at £55.00 per hour per crew member. This will be due on the day and before unloading takes place should our team not have access to your property to unload by 14:01/15:01/16:01 (individually).
An invoice will be supplied to you and can be utilised in recovering your costs from the party responsible for the delay, should this be an option.

If you are unable to gain access to your new home after 17:01 You will be asked to arrange storage as per Our T&C's and We will arrange a new delivery time*.
*Additional charges for unloading into storage or after 17:01 as an out of hours delivery at £85.00 per crew member per hour up to 4 hours will apply - (Please note that this will be rounded up to the hour) (21:01 maximum) and a new delivery time will be quoted as a new booking. should you not be fully unloaded by 21:00 you will have a choice of taking ownership of your remaining goods or choosing out of hours storage with Simply Moved Ltd as per 23b
To protect against costs involved due to an unforeseen cancellation (Section 6)
We offer time and cancellation waivers to ensure You are protected from the above. The Simply Moved Ltd time / cancellation waivers are non-refundable and charged at £95.00 each, they can be added to Your quotation to ensure You DO NOT incur additional charges for a delay of up to 3 hours from 14:01 to 17:01 - (In our experience, if there is a delay in the chain, these are the hours likely to be affected). *Charges after 17:01 remain unchanged.
Our cancellation waiver protects Your deposit and balance should your move date fall through and require rebooking up to 24hrs before it is due to take place and will allow You to rebook once per payment
Time/ Cancellation waivers are optional and will only be added if requested by You, the customer in writing.
*The Simply Moved Ltd time / cancellation waivers are NOT an insurance product.

23b Out of hours storage
Storage in the event external storage cannot be arranged.
Simply Moved Ltd will offer to hold your goods in transit (loaded on our vehicles), should You not be able to source external storage.
Overnight storage is at the customers risk and Simply Moved Ltd accept no responsibility for the goods held overnight in transit. Vehicle storage is charged at £500.00 per loaded vehicle per night.
An additional booking equal to or exceeding the original quotation will then be invoiced and require payment before unloading takes place at a time that is mutually agreeable.
(An increase on original quotation will only occur should the destination or details differ from the original booking).
(As per section 8.4.4) We accept no responsibility for any items placed into storage by anyone other than a member of our company Simply Moved Ltd

24 Safe working environment.
Simply Moved Ltd will not tolerate ANY verbal, physical or racial abuse of our team members or property. Should a dispute arise Our team leader has the backing of the Directors to use good judgement in order to deescalate the situation, abuse of Our team members or property will result in the immediate termination of Your move, any contracts become void, statements, photo, video and/or audio evidence will be recorded and provided to the authorities where requested. Statements will be requested from any witnesses and charges will be bought forward to protect Our reputation.
Our standard cancellation fees will also apply.

25 Clearance Services.
Basis of sale
The whole of the agreement between the customer and Simply Moved Ltd shall be set out in these terms and conditions and in addition of all other terms and conditions.

Where we are able to provide a quote for our services without first needing to inspect the location where our services are to be provided then a contract shall be created between us on your acceptance of our quote, whether by telephone or email or otherwise.

We reserve the right to vary our quoted price at any time if information provided or circumstances change from the time of quotation and was incomplete or inaccurate. We reserve the right to vary any quoted price if, during the process of the collection, new information regarding the nature of the waste or volume becomes apparent whether or not this could have been ascertained at the start of the processor during any initial quotation.
Any cost provided in advance of the collection will normally be an estimate only.

Provision of services
Unless we are prevented from doing so by a Force Majeure Event, we will provide services with reasonable care and skill.

We will make every effort to provide the services on removal dates provided but there may be delays due to circumstances beyond our control. In this case we will inform you to arrange a revised collection date as soon as reasonably possible. Where we provide you with an estimated time of arrival this should not be construed as offering any form of guarantee as to the time upon which we will attend to perform the collection.

You shall provide our employees with free and safe access to the location on the premises from where the rubbish is to be removed. You shall also notify us of any special circumstances which may be relevant to our quotation, including but not limited to, if the rubbish is difficult to get to, if any items are large or heavy, if it involves our staff working at height, if the rubbish is secured, if there is likely to be a dispute as to whether the rubbish can be cleared, or if we are unable to park free of charge outside the premises where the rubbish is to be collected from. If you do not, or you provide us with incomplete or inaccurate information or instructions, we may cancel a collection at any time, either on attendance at site or by giving you notice, or we may make an additional charge of a reasonable sum to cover any extra work or costs that are required.

In every event that we attend Your premises You are required to be in attendance. Failure to do so may result in the collection failing in which circumstances Simply Moved Ltd is not to be held liable for any loss or damage howsoever incurred.

You confirm that you have the full authority for us to collect and dispose of the items. You shall indemnify us from and against any cost or expense we suffer or incur from any third party as a result of your not having the authority for us to clear the items including any containers.

If we detect or suspect there may be any asbestos, syringes, drug paraphernalia or other hazardous or dangerous substances or materials on site we may at our sole discretion, immediately vacate the premises, and will not be responsible for further collection and disposal. In such circumstances you shall still be fully liable to pay for our attendance in full and for any items already removed.

If we need to engage expert services to remove such materials already loaded onto our trucks, or having been tipped at a transfer station, we reserve the right to charge you for such services, if at the time of removal we were unaware of any asbestos or other hazardous or dangerous substances or materials in what has been removed. You shall indemnify us from and against any cost or expense we suffer or incur from any third party as a result of us transferring hazardous material to a transfer station where we were unaware of the presence of such material at the time of the transfer.

We will agree to sign a Waste Transfer Note provided by you at the location and time of the collection. We do not agree to provide any further documentation other that at our discretion and we reserve the right to charge an administration fee for any documents that we provide other than a standard Waste Transfer Note. It is the waste producers responsibility to provide a Waste Transfer Note and the producer of the waste should retain this document for at least two years. Where we have the Waste Transfer Note stored, we will provide a single copy on request for a period of two years after the collection, we reserve the right to charge a reasonable administration fee of £50.00 for these documents or for requests that we consider to be unreasonable or vexatious.

Any sharp or dangerous objects e.g. knives and broken glass should be separately stored in an appropriate container by you before we arrive for the collection. Under no circumstances should sharp objects be stored in bags. This requirement is for the safety of our staff.

Our primary pricing method is to charge for each collection by attendance fee and then per vehicle load weighing cumulatively up to the legal weight limits of the vehicle or to the vehicles capacity. As it is impossible to plan a waste load in situ, the price quoted may be based solely on our visual estimate of the waste to be removed.
Additional loads where the items exceed the above can be treated as an additional booking and a new quote can be produced where required.

Payment must be made at the time of collection unless a prior agreement has been made. In the event payment is not made, any waste collected may be returned to the producer. We do not assume ownership of any waste collected until payment for the collection has been made and a transfer note has been provided to the customer.

Without limiting any other remedies or rights that we may have, if you do not pay us on time, we may cancel the booking

Cancellations and charges
We may, at our discretion refund the fee if you wish to cancel a booked collection provided such a request to do so is received within 48 hours preceding the date of the collection by email sent to ‘nathan@simplymoved.co.uk’ or by telephoning our office

If we are unable to remove any items from the premises as, for example, they are too large to fit through the doorways, then if we agree, in our discretion, to try and dismantle the item e.g. remove legs from tables, in order to try and get the item to fit through the doorway, if we are still unable to remove the item from the premises, then we shall not be responsible for the reassembly of such an item.

If in the sole judgement of our vehicle team the weight of the collection exceeds the weight allowance of the vehicle, a separate booking will be required.

If in the sole judgement of our vehicle team the capacity of the collection exceeds the capacity of the vehicle, a separate booking will be required.

‘Difficult waste’ (including but not limited to fridges and car tires) will be subject to a surcharge.

Covid-19 Clearances
We are unable to remove bedding and mattresses at this time unless a surcharge is paid.
This will be communicated at point of initial quotation.

Projected measurements of weight and volume are all assessed by our vehicle team at their absolute discretion at the start of the collection. We reserve the right to apply additional charges throughout the job and at its conclusion.

Limitation of liability
Simply Moved Ltd will accept no liability for the implied legality of any service that we carry out. No opinion or purported advice offered by any Simply Moved Ltd employee or agent should be relied upon in the assessment of legal compliance. By carrying out any service as instructed by a customer we do not convey any warranty of legality of the service in any way. The customer should ensure that any instructions given to us are lawful and the customer agrees to indemnify Simply Moved Ltd against any losses or liabilities arising from dispute of property or any other legal dispute.

This clause does not exclude or limit in any way our liability for (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982.

Subject to the preceding, under no circumstances whatsoever shall we be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the contract; and (b) our total liability to you in respect of all other losses arising under or in connection with the contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of our services under the contract in question.

Due to the nature of the service we cannot guarantee that no damage to property will occur during the clearance process. The customer should inspect the working area once our clearance is complete and notify the team of any damage before the team have left the site. Any such damage must also be notified in writing to Simply Moved Ltd within 24 hours of completion of the site clearance. We will not accept liability for any damage that is not notified to us within this time.

Any damage directly caused by Us due to negligence has a payout limit of £20.00 per booking.

Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control (Force Majeure Event).

A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), the following (a) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; (b) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; (c) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; (d) impossibility of the use of public or private telecommunications networks.

Our obligations under these Terms are suspended for the period that the Force Majeure Event continues, and we will extend the time to perform these obligations for the duration of that period. We will take reasonable steps to bring the Force Majeure Event to a close or to find a solution by which our obligations under these Terms can be performed despite the Force Majeure Event.

Termination
We may terminate the arrangement between us at any time.
If items have been removed the a pro rata assessment based solely on the discretion of Simply Moved Ltd will ascertain IF any refund is due.  

Termination will not affect either party’s outstanding rights or duties, including our right to recover from you any money you owe us under these Terms.

Assignment
You may not transfer any of your rights or obligations under these Terms to another person without our prior written consent, which we will not withhold unreasonably. We can transfer all or any of our rights and obligations under these Terms to another organisation, but this will not affect your rights under these Terms.

Data protection
We will only use the personal information you provide to us to provide the services requested for this booking.

General
If any court or competent authority decides that any of the provisions of these Terms are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

If we fail, at any time while these Terms are in force, to insist that you perform any of your obligations under these Terms, or if we do not exercise any of our rights or remedies under these Terms, that will not mean that we have waived such rights or remedies and will not mean that you do not have to comply with those obligations. If we do waive a default by you that will not mean that we will automatically waive any subsequent default by you. No waiver by us of any of these Terms shall be effective unless we expressly say that it is a waiver and we tell you so in writing.

A person who is not party to these Terms shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.

These Terms shall be governed by English law and you and we both agree to the exclusive jurisdiction of the English courts.

Additional T&Cs Regarding Covid19.
The following are not stand alone T&Cs but are in addition to the ones already in place. 
These terms cover removals that take place during and after the Covid19 pandemic, and will remain in place until the government announces that there is zero risk of catching and/or passing it on.

1. The ongoing health of our workers and customers is of paramount importance. If we have to cancel due to Covid19 symptoms to our crew then our standard T&Cs will prevail.
2. We must be informed if anyone in either the outgoing property or the incoming property is showing symptoms of Covid19. If this is the case then the move will be cancelled and standard cancellation fees will apply.
3. Whilst we will be taking all precautions we request that on move day, prior to our arrival, all handles, rails and any other surfaces are suitably sanitised. Please include kitchen appliances, toilet door handles and flush levers, failure to do so could jeopardise our ability to carry out your move. If this is deemed an obvious health and safety concern, photographic evidence will be taken and used where appropriate and necessary to defend the position of the company and our standard cancellation fees will apply.
4. Prior to our arrival please turn any heating off and open windows unless adverse weather dictates otherwise. 
5. Upon our arrival you must vacate the property. You can verbally instruct the foreman of any instructions from a safe distance.
 failure to do so could jeopardise our ability to carry out your move and standard cancellation fees will apply.
6. Please ensure the safe distance from our crew is maintained at all times throughout the move failure to do so could jeopardise our ability to carry out your move and standard cancellation fees will apply..
7. The crew will arrive with appropriate PPE and individuals will take all safety measures that they deem necessary.  
8. On arrival at the new property we will require a floor plan with designated places for the main items of furniture. 
9. The same distancing procedures are to be followed as were implemented at loading at the previous property. 
10. These extra terms have been introduced at this time for the safety of yourselves, your family and our crew and families.

5 Star Google Rated

We love what we do and this is evident by our reviews across Google and Yell.com

5 Star Customer Reviews

We pride ourselves on being our customers first choice, our reviews across social media Simply make us stand out, both locally and nationally.

5 Star Rated on reallymoving ®

We are 5 Star Rated with major  comparison websites, contact us directly via the links above

Meet Our Management Team

Share by: